FAQ
Looking for a reliable car rental at Agadir Airport (AGA)? Here you’ll find quick answers about booking, airport delivery, documents, insurance, deposit/no-deposit options, fuel policy, and more. If you need help, contact us anytime on WhatsApp.
Frequently Asked Questions
Booking & Confirmation
1) How can I book a car?
You can book directly on our website or via WhatsApp. We’ll confirm availability, price, and pick-up details.
2) Is the booking confirmed instantly?
Most bookings are confirmed quickly once we verify availability for your dates and vehicle choice.
3) What documents do I need?
A valid driving license, passport/ID, and your booking details.
4) Is there a minimum rental period?
It depends on the season and vehicle category. Contact us and we’ll confirm for your dates.
Agadir Airport Delivery & Pick-Up (AGA)
5) Do you deliver the car to Agadir Airport?
Yes. We deliver at Agadir Al Massira Airport (AGA) and arrange a quick handover.
6) Where do we meet at the airport?
After you land, we’ll send clear instructions (meeting point + WhatsApp contact). We adapt to your flight schedule.
7) How long does the handover take?
Usually 5–15 minutes, depending on airport traffic and document check.
8) Do you deliver late at night or early morning?
Yes, based on availability. Please share your flight details in advance.
Deposit / No-Deposit
9) Do you offer no-deposit car rental?
Yes, no-deposit is available for selected cars and eligible bookings. We confirm this before delivery.
10) If a deposit is required, how much is it?
The amount depends on the car category and season. We always confirm the deposit terms before finalizing your booking.
11) Can you take a pre-authorization on a card (TPE)?
[Yes / Subject to availability]. If you specifically need pre-authorization, tell us before you arrive so we can confirm.
Insurance
12) Do you offer full insurance?
Yes, full coverage is available as an optional upgrade. We explain what is included and any exclusions before you sign.
13) Are tires and glass covered?
Coverage depends on the insurance option selected. Ask us and we’ll confirm the exact terms.
Fuel Policy
15) What is your fuel policy?
Usually same-to-same: you receive the car with a fuel level and return it with the same fuel level.
Mileage & Driving Areas
Is mileage unlimited?
Yes, unlimited mileage applies. We confirm the mileage policy before delivery.
Can I drive to Taghazout / Imsouane / Marrakech?
Yes, you can drive across Morocco. For long trips, please inform us in advance.
Additional Driver
19) Can I add a second driver?
Yes. Free. The second driver must provide a valid license and ID.
Child Seats / Extras
20) Do you provide child seats or extra equipment?
Yes, we can provide baby seat / booster seat / roof rack for surfboards upon request subject to availability.
Cleanliness & Return Condition
21) Will the car be clean when delivered?
Yes, the car is delivered clean. Please return it in a reasonable condition. A 10 EURS for cleaning fees as caution .
22) Is there a cleaning fee?
If the car is returned excessively dirty, a cleaning fee may apply
Fines, Tickets & Damages
23) Who pays for traffic fines or parking tickets?
The renter is responsible for any fines/tickets during the rental period.
24) What should I do if there is a problem or an accident?
Contact us immediately via WhatsApp/phone. We’ll guide you step-by-step and assist as quickly as possible.
Changes & Cancellation
25) Can I modify or cancel my booking?
Yes. Cancellation and modification depend on your booking terms: free cancellation up to 48 hours before pick-up.
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